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FAQ

The Frequently Asked Questions on this page is arranged in drawers. Open and close by clicking on the appropriate heading.


Website

  • When attempting to view certain pages on your website I am asked for a Username & Password.

    You need to register for free to enter password protected areas.

  • My Username and Password are not being recognised even though I have registered my details.

    The password is case sensitive, consisting of at least 8 alphanumeric only characters including at least one digit. Please ensure you type it exactly as you registered in uppercase or lowercase as appropriate. Please retain a record of your registration confirmation and details for future reference.

  • Why have I been signed out?

    You may have been signed out for one of 3 reasons, either:
    Your session has timed out (72 hours of inactivity);
    you have signed in using a different device (e.g. mobile/tablet; or
    someone else has signed in with the same username.

  • I cannot remember my Username or Password.

    Please go to the Forgotten Your Password page. If you still need assistance, please with your contact details.

  • Why do I need to register and sign in to view the Court & Tribunal lists?

    Courtel Communications is a supporter of the principles of Open Justice and in particular, that court proceedings should be open to the public. However, Courtel is also committed to compliance with its data privacy obligations as set out in the EU General Data Protection Regulation.

    Courtel Communications has introduced the requirement to sign in to improve data privacy compliance with the EU General Data Protection Regulation relating to limiting the unnecessary transfer of personal information outside of the European Economic Area (EEA). By requiring registration, Courtel is able to take steps preventing access to the Court & Tribunal lists by users outside of the EEA as well as third party search engines, automated archiving servers and unauthorised web bots.

  • When attempting to access your site I see JavaScript is disabled warning messages.

    In common with most websites, www.courtserve.net contains JavaScript to enhance the user's experience. JavaScript is a programming language which runs in your browser which if disabled for some reason will cause the content of the page to be limited or unavailable.

    For guidance on how to check and if needed, enable JavaScript for your browser, please click here.

  • I would like some legal advice on...

    Courtel is not licensed to provide legal advice. Please seek help from a legal professional.

  • I am looking for a specific case e.g. Smith V Bath Ltd, can you send me details?

    Courtel is unable to search on individual names.

  • How can I contact the Royal Courts of Justice.

    RCJ contacts can be found here.

General

  • Who are we?

    Courtel Communications Limited. We are a private company based in Egham, Surrey, UK working in partnership with the Ministry of Justice (MoJ). CourtServe is a brand name of Courtel. We are the UK's best-known supplier of automated digital court & tribunal listing services from the Crown Courts, County Courts (civil & family), Royal Courts of Justice, Rolls Building and the Employment Tribunals.

  • How can I find the telephone number of a particular court?

    Click here for court details.

  • Are we able to put our chambers details on your website?

    Barristers' Chambers & Law Firms who subscribe to our services are included in our Directory free of charge. CourtServe is one of the UK's busiest legal website in the UK with over 50,000 page views per day, giving our customers considerable exposure to potential clients.

  • What are the benefits to subscribing to the Crown Express service compared to just viewing lists on your website?

    Qualifying subscribers (officers of the Court and authorised media) enjoy the clear benefits of:

    1. Receiving the lists by e-mail virtually in real time, moments after they are published by the relevant court. You do not need to remember to visit the website because the e-mails drop directly into your mailbox.

    2. The lists on the website are subject to a significant publishing delay.

    3. Only the Daily Courtroom lists are permitted to be published on the website whereas the Crown Express email services include advance lists (e.g. warned and firm).

  • What is the difference between subscribing to the County Express service and just viewing lists on your website?

    Subscribers enjoy the clear benefit of receiving the list by e-mail virtually in real time, moments after they are published by the relevant court. You also do not need to remember to visit the website, the e-mails drop directly into your mailbox. Although the lists are the same, the lists on the website are subject to a significant time delay.

  • What is the difference between subscribing to the Employment Tribunal Express service and just viewing lists on your website?

    Subscribers enjoy the clear benefit of receiving the list by e-mail virtually in real time, moments after they are published by the relevant Employment Tribunal offfice. You also do not need to remember to visit the website, the e-mails drop directly into your mailbox. Although the lists are the same, the lists on the website are subject to a significant time delay.

  • Where can I view the live status of hearings at a particular Crown Court?

    The status of today's Crown Court hearings can be viewed on the
    XHIBIT
    system.

  • Do you publish criminal lists from the Magistrates courts?

    No, unfortunately we don't currently receive these lists.
    Magistrates Courts Contact Details.

  • Where can I obtain judgments?

    Courtel does not have nor publish details of judgments.

    To find information about judgments from the Civil and Criminal Divisions of the Court of Appeal, Administrative Courts, House of Lords and Privy Council, visit the British and Irish Legal Information Institute.

    Judgments from January 2012 can be viewed on the
    Courts and Tribunals Judiciary
    website.

    County Court Judgments are available for purchase from
    Trust Online
    .

    Employment Appeal Tribunal judgments are available from their online search facility. You can also order a judgment related to an Employment Tribunal hearing by post or by visiting the Employment Tribunal Field Support Office and viewing the computerised judgments there.

    A comprehensive list of UK case law resources is also available on AccessToLaw from the Inner Temple Library.

  • Where can I obtain the Employment Tribunal jurisdiction codes?

    The jurisdiction codes can be found in our Employment Tribunal section. Jurisdiction Codes

  • Who regulates Barristers and Solicitors?

    Barristers are regulated by the The Bar Standards Board (BSB) and Solicitors by the Solicitors Regulation Authority (SRA). The oversight regulator for all Approved Regulators under the Legal Services Act 2007 is the Legal Services Board (LSB).

  • How can I find out if a solicitor or law firm is regulated by the Solicitors Regulation Authority (SRA)?

    Use the Law Society's Find a Solicitor search facility.

  • How can I check a solicitor's regulatory record?

    Use the Solicitors Regulation Authority (SRA) Check a solicitor's record facility.

  • How can I track the progress of a crime that was committed against me?

    Use the TrackMyCrime facility. Note that this is a new service which is currently limited to participating police forces.

  • Can you explain the justice system and legal jargon to me?

    There are many sources of information but you may find the following useful as a starting point:

    Legal Glossary
    The Justice System - Overview
    The Justice System - Supreme Court
    The Justice System - Criminal
    The Justice System - Civil Courts
    The Justice System - Family

Privacy Policy & General Data Protection Regulation

  • Is Courtel Communications registered with the Information Commissioner's Office (ICO)?

    Yes. Courtel is registered as a Data Controller with the ICO - Registration number: Z772260X. Click here to search the ICO's Data Controller Register.

  • Does Courtel Communications comply with the EU General Data Protection Regulation (GDPR)?

    Yes. Please see our Privacy Policy for Website Users and Cookies Policy.

  • Why do I need to register and sign in to view the Court & Tribunal lists?

    Courtel Communications is a supporter of the principles of Open Justice and in particular, that court proceedings should be open to the public. However, Courtel is also committed to compliance with its data privacy obligations as set out in the EU General Data Protection Regulation.

    Courtel Communications has introduced the requirement to sign in to improve data privacy compliance with the EU General Data Protection Regulation relating to limiting the unnecessary transfer of personal information outside of the European Economic Area (EEA). By requiring registration, Courtel is able to take steps preventing access to the Court & Tribunal lists by users outside of the EEA as well as third party search engines, automated archiving servers and unauthorised web bots.

  • How do I remove my registration details from CourtServe?

    You can cancel your registration with CourtServe at any time by going to the Delete My Account page (after first signing in).

  • Will you send me unsolicited e-mails (spam)?

    No. Courtel Communications will only send you emails relevant to your selected services. Courtel may also send you related marketing emails from time to time if you have opted to receive them. You can elect to change your preference for marketing emails at any time by signing in to My Account.

  • Will you give my email address to anyone else?

    No. Courtel Communications will not pass your email address nor your other registration details to any third party for marketing purposes.

  • Can I ask for a Court or Tribunal list to be removed from your website?

    Courtel only publishes public lists on www.courtserve.net as produced by each Court & Tribunal. These lists must not contain the names of individuals who are the subject of court reporting restrictions nor include the names of minors who are subject to court orders made under any of the following:

    1. Section 39 of the Children & Young Persons Act (CYPA) 1933
    2. Section 49 of the Children & Young Persons Act (CYPA) 1933
    3. Section 45 of the Youth Justice & Criminal Evidence (YJCE) Act 1999
    4. Section 45a of the Youth Justice & Criminal Evidence (YJCE) Act 1999
    5. Section 46 of the Youth Justice & Criminal Evidence (YJCE) Act 1999

    Furthermore, the lists do not contain the dates of birth nor the contact details of individuals.

    If you believe that a list has been published in error, please contact the Court or Tribunal hearing the case and ask them to request Courtel remove the list from the website. On receipt of such request from the issuing Court/Tribunal, we will prioritise the removal of the list from the website as a matter of urgency.

    In any event, every list is automatically removed from the website overnight following the date of the hearings.

CourtServe 2000

  • Why use CourtServe 2000?

    It's a time and money saver. It delivers lists from all the Courts straight to your desktop, no more fax, no more phone calls. It's a compact, well-engineered and trouble-free application. It cuts down human error and gives you electronic control of your case diary. It's a rapid and highly efficient way to handle case listing in your firm.

  • What does CourtServe 2000 do?

    CourtServe 2000 is an essential application which helps you to automatically track all cases scheduled for hearing in the Crown Courts, County Courts, Employment Tribunals, Royal Courts of Justice & Rolls Building. It automatically alerts you to your Crown and County Court cases as they are scheduled.

    All of the lists are continuously checked via the internet and updated just moments after their release from the Courts and Tribunals. All of this digital activity happens in the background as you get on with more important work.

  • What do I need for CourtServe 2000?

    As a minimum you should have a PC or laptop linked by broadband to the internet, a Microsoft Windows environment, 2GB of RAM and 400MB of free disk space. But we handle networks and servers too, just ask.

  • How is it installed?

    Our installation team will visit you (either physically or via a virtual internet connection) and install it. They will show you how it works and how it interfaces with case diary software.

    Play with it for 30 days at no obligation or cost and then tell us how you can't live without it. And that's only the beginning. We update you automatically with new features, enable more circuits/regions or other services as you require them.

  • Is there a cloud version of CourtServe 2000?

    Yes, CourtServe 2000 is also now available as a cloud delivered service. It offers the full functionality of the Windows desktop application with the added benefits of mobility and flexibilty.

    The cloud version does not require a full installation of the application software, does not require a server and enables access from court or your home!

    Please contact us for more information:

  • How much does CourtServe 2000 cost?

    Far less than you think, try it out at no charge, then wonder how you ever did without it! Plenty of your colleagues will confirm this... unprompted by us. See a few of our testimonials.

  • How else can I get the lists?

    You can visit the Court or Tribunal where the hearing schedules will be published on notice boards and/or screens. You can also telephone the courts but the lines are extremely busy.
    Court & Tribunal contact details.

  • Will CourtServe 2000 run on Apple Mac?

    The desktop software application is Windows only. However, the good news is that the new cloud version IS compatible and provides exactly the same fully featured functionality as the Windows desktop version.

    Please contact us for more information:

  • Will CourtServe 2000 run under Linux?

    No but do try our e-mail services (Crown Express, RCJ Express, County Express & Employment Tribunal Express).